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1st edition

• Published on: 1601
• Binding: Paperback

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• Sales Rank: #19445 in eBooks
• Published on: 2015-08-05
• Released on: 2015-08-05
• Format: Kindle eBook

About the Author
Gary Mitnick was born and raised in Southern California in August 20th, 1983. Ever since he was a child he has been enthralled by the wonders of computers. His passion for computers has led him to create several highly praised computer courses and books on various subjects. He is currently working on the completions of code name: PurpleTech, the worlds number 1 software development and resource website.

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21 of 21 people found the following review helpful.
Great Book
By Lisa Welch
I went through the book 2 times and I am sure that I will go through it again. This book has a lot of good basic information on hacking. I went through some of the examples and was surprised at what I could do. This is a good book for a newbie who wants to learn some initial information. The format of the book flowed well and the information was easy to understand. Great book!

20 of 20 people found the following review helpful.
Lots of useful hacking tricks inside
By Jenny Beals
I’m an avid reader and truly found this to be a great non-fiction book! I’m not really a “computer person” per se, but I always thought it might be cool to know more about hacking just because it sounded interesting. Well I totally lucked out at purchasing this book. The author does a great job of speaking in really clear layman’s terms that even I can understand, and gives great background about some cool hacking jargon that I’ve seen thrown around here and there (such as White Hat and Black Hat) that I never really understood. Also, there are actual, specific steps to achieve specific goals, that are so simple! I’m really excited to know how to run programs from my computer without having to really install them on my memory, for example. Who would have thought that that was even possible? I think this is an outstanding book for anyone who wants to know more about hacking, and maybe even try some out for themselves!

20 of 20 people found the following review helpful.
Good starter guide with useful links
By Michael H
As a newbie to hacking the book is ok, it has some good information, it mixes in tips with meaning behind what a hacker is, like how to do simple tasks for hacking, I would have like to see more in the book however it does give some useful links to places where you can advanced your skills if you want to further you hacking skills.
I would say have this as your starter guide and go from there.

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[Q364.Ebook] Free Ebook Practical M&A Execution and Integration: A Step

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Few business activities can match Mergers & Acquisitions (M&A) in terms of the potential for reward and for danger. A successful merger or acquisition can allow a mid-tier company to leap into the top tier, bringing rich rewards to that company, and its employees and shareholders. The failure of a merger can, on the other hand, have a devastating impact, resulting a loss of credibility, destruction of value and in some cases bringing the parties to ruin. Depending on how you measure it, between 50% and 80% of M&A deals fail to attain their objectives, before or even after the deal is done. Practical M&A Execution and Integration is all about maximising your chances of success.

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• Fundamentals of M&A; the reasons for M&A, types of M&A deals and the challenges� they present
• M&A Regulation
• Successful M&A, covering M&A power and providing a detailed look at the processes and people involved
• Delivering M&A
• The unique issues of Banking M&A, which differs significantly from other types of M&A deals.

The final section consists of document templates and suggested tables of contents which are designed to be used alongside the advice in the book, thus making Practical M&A Execution and Integration the complete guide to constructing a successful M&A deal.

• Sales Rank: #3658710 in Books
• Published on: 2011-10-17
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .95" w x 6.35" l, 1.37 pounds
• Binding: Hardcover
• 326 pages

From the Back Cover
Few business activities can match Mergers & Acquisitions (M&A) in terms of the potential for reward and for danger. A successful merger or acquisition can allow a mid-tier company to leap into the top tier, bringing rich rewards to that company, and its employees and shareholders. The failure of a merger can, on the other hand, have a devastating impact, resulting a loss of credibility, destruction of value and in some cases bringing the parties to ruin. Depending on how you measure it, between 50% and 80% of M&A deals fail to attain their objectives, before or even after the deal is done. Practical M&A Execution and Integration is all about maximising your chances of success.

Merging, de-merging, acquiring or acquired, if your organisation is involved, or likely to be involved, you will need to manage the process, and following this Handbook will give you a clear, simple framework to get the job done and help your organisation move on and attain the benefits and promise of the deal.

The book covers the following core topics:

• Fundamentals of M&A; the reasons for M&A, types of M&A deals and the challenges� they present
• M&A Regulation
• Successful M&A, covering M&A power and providing a detailed look at the processes and people involved
• Delivering M&A
• The unique issues of Banking M&A, which differs significantly from other types of M&A deals.

The final section consists of document templates and suggested tables of contents which are designed to be used alongside the advice in the book, thus making Practical M&A Execution and Integration the complete guide to constructing a successful M&A deal.

About the Author

Dr. Michael McGrath is an established city professional, with over 15 years of experience working for some of the world's leading banks. He is currently a Head of Function for ADM Operations at Lloyds Banking Group. He is a former regional Chief Technical Officer at Merrill Lynch and Project Delivery Director at Bankers Trust and Deutsche Bank. He was a founder of Hibernia Consulting, a project delivery and risk management consulting firm serving major investment banking clients.
Michael has spent his professional life implementing complex change, in particular managing Mergers and Acquisitions from the announcement of the deal through to post-merger integration. M&A deals he has worked on include Lloyds TSB Group, the Deutsche Bank acquisition of Bankers Trust (then the largest banking acquisition ever made), the Bankers Trust acquisition of NatWest Markets (then the largest banking acquisition in the UK) and IBM's acquisition of Lotus Development.
Michael holds an MBA from the Smurfit School of Business; his MBA thesis won the Institute of Accountants in Ireland gold medal for research in 1996. His doctoral research examines risk behaviour in unfamiliar problem domains and he is probably the only person in the United Kingdom to hold a doctorate in banking M&A risk management.

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0 of 0 people found the following review helpful.
Five Stars
By Mark Walztoni
Excellent overview with several practical tools that are easily adaptable to most M&A integration challenges

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Free-spirited Zoe Andrews has settled into married life and feels she has found her ideal niche working for a company that discreetly recovers lost items for elite clients, but her first assignment, which takes her to Edinburgh to recover a stolen painting, turns out to be more complicated than she expected.

Instead of simply getting in touch with contacts in the art world, Zoe finds herself tangled in a web of contradictions. Why would someone steal a not-so-valuable painting, and why was the thief attacked? Zoe’s search to find answers takes her from the ancient stone walls of Edinburgh Castle to the Baroque grandeur of Salzburg as she delves into a decades old mystery with ties to the present.

On the Run series:
Book One: Elusive
Book Two: Secretive
Book Three: Deceptive
Book Four: Suspicious
Book Five: Devious

• Sales Rank: #140324 in eBooks
• Published on: 2015-07-23
• Released on: 2015-07-23
• Format: Kindle eBook

About the Author
Sara loves all things bookish, considers dark chocolate a daily requirement, and is on a quest for the best bruschetta. Her stories and essays have appeared in Chicken Soup for the Military Wife's Soul, Georgia Magazine, The Writer, and Romantic Times Book Review. Publishers Weekly has called Sara's books "satisfying," "well-executed," and "sparkling." She writes cozy mysteries (the Ellie Avery series and the Murder on Location series) and a suspense series with a dash of romance (the On the Run series). Connect with her at SaraRosett.com.

Most helpful customer reviews

4 of 4 people found the following review helpful.
A Well Written Entertaining Mystery
By L. Kraft
**Please note: I was given a free copy of this book by the author in exchange for a honest review.**

Devious is the fifth book in Sara Rosett's On the Run Series. While Jack is attending a conference in Houston, Zoe is asked by her employer to discreetly recover a stolen painting and travels to Edinburgh, Scotland, where she finds nothing is what it seems. The painting, it turns out, is not very valuable and the person who stole it is attacked. Zoe discovers a mystery from the past is connected to what is happening now and together with Jack, travels to Salzburg to find out more about the painting. I don't want to say anything more because I don't want to ruin it for you.
One of the things that first drew me to this series is that while they start out here in the states, they span across Europe and stories are interesting and hold your interest. Devious, like the other four books in the series is well written, the story moves along at a good clip with twists and turns and it has great characterization. There is always something happening that keeps the momentum going. If you like a nice, entertaining mystery that moves along at a good pace with characters you can't help but like, then this series is for you.

1 of 1 people found the following review helpful.
Another fun trip with Zoe!
By Alicia F.
I always enjoy traveling with Zoe and I think that this was the best trip yet! We visit Edinburgh and Salzburg on this trip and I loved learning some of the history and culture that make each city unique.

One reason that I liked this 'trip' the best (so far) is that this latest volume is a bit slower in pace but still has the twists and turns that I've come to expect with the series. I loved the fact that I was never sure what would happen next. The characters continue to develop as well as the relationship between Zoe and Jack.

Although this is number 5 in the On the Run series, (and I prefer to read things in order), this one could be read as a stand alone as characters are introduced in a way that the reader learns enough about each without slowing down the book.

I couldn't put this one down and stayed up until 3:30 AM to finish it. Thank you, Ms. Rosett for allowing me to review!

Note: I received a copy of this book with no expectation of a positive review.

1 of 1 people found the following review helpful.
Happy to read the latest from Sara Rosett!
By Leslie Brasher
This is my favorite Zoe mystery to date although I have enjoyed them all! I love the opportunity to travel to Scotland with Zoe in this one, and I enjoy the relationship Zoe has with her husband. Sara's characters are so believable and enjoyable that I feel they would be friends if I met them in person. The mystery keeps me interested and the book is never slow. I'm happy to have had the opportunity to read it!

I was given an advance copy to read in exchange for my honest opinion, and I honestly love the book!

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How do you hire the best support team? What’s the best use of social media for support and service? Should we apologize for the inconvenience? The web’s leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.

If you’re a CEO Or Founder: This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company’s customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees.

If you’re a customer support professional: This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers.

"Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree.” - Richard White, Founder and CEO of UserVoice

• Sales Rank: #934245 in Books
• Published on: 2014-02-04
• Original language: English
• Number of items: 1
• Dimensions: 8.00" h x .49" w x 5.00" l, .48 pounds
• Binding: Paperback
• 216 pages

About the Author
Sarah Hatter is a writer, public speaker and startup founder. She founded CoSupport in 2011 and has worked with over 200 companies since then, teaching excellence in customer support and user experience. Her public speaking career has lead her to present at Microsoft, Google, and Facebook, and tech conferences such as LessConf, MicroConf and the Business of Software Conference. She lives in Chicago, IL

Most helpful customer reviews

2 of 2 people found the following review helpful.
Informative and Entertaining
By Aaron Stewart
There's so much great stuff in here, and it's written and compiled in a way that makes it very engaging and entertaining, while still being very informative. Our company is known for our great customer support, so it's really cool to see so much of what we already do validated in this book, but it's equally if not more useful to get tips and insight on ways we can still improve. I love the guideline chapters at the end that take some of the stuff that was written in paragraph form earlier in the book and condensed to bullet points. That's going to be very helpful to continually remind ourselves of some of those best practices and guidelines.

I bought one copy initially so I could read it myself and see how beneficial it might be for my team, and after just reading a couple of chapters it was already clear that I want them each to own their own personal copy.

2 of 2 people found the following review helpful.
Absolute must-have for anyone that deals with customers and want to be good at it
By M. Morgan
If you run a support outfit big or small, this book will help you get your s#%t together (excuse my french). We run a 24-hour support operation that deals with inbound calls, emails, and chats. We used this book to first help us identify things we were doing that was not beneficial to our customers, then to train our agents on better ways to handle customers and situations. I ended up using the book a guide for one helluva training session and I'm making it a required reading for ll of the support supervisors. If you deal with customers, but this book!

1 of 1 people found the following review helpful.
Leveled up my customer support...and I thought I was good before this
By Dave Rodenbaugh
I've been a support professional for a number of years--first job out of college was customer support at a small software company. I thought I had customer support engrained in my blood when I started running a WordPress plugin business in 2010. Sarah gave a talk at an entrepreneur conference in 2012 and was offering this book in an early package. Hearing her speak, I was convinced she knew what she was talking about and signed up for the book. Three months later, I got it and I was NOT disappointed.

Dense and rich, with stories, specific scripts, history, and great philosophical discussions, this book has transformed my customer support for plugins. I went from a 4 out of 5 stars rating my plugin to 4.7 out of 5 today. Her emphasis of language makes a HUGE difference in how you handle customers, frontline support, refunds, and angry people.

Sarah truly understands the psyche of the support role and her book is a must have for any support professional, manager or otherwise.

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• Sales Rank: #981054 in Books
• Published on: 1997-03-28
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 1.00" w x 6.00" l, .37 pounds
• Binding: Paperback
• 87 pages

About the Author
Janet W. Hardy is a writer and sex educator, and founder of Greenery Press. She has also been published as Catherine A. Liszt and Lady Green. She is the author or co-author of ten books, and frequently collaborates with Dossie Easton.

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43 of 45 people found the following review helpful.
The Compleat Spanker
By A Customer
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0 of 0 people found the following review helpful.
Just like the title says, a great book for spankos and the people they want to explore with
By T. Williams
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0 of 0 people found the following review helpful.
Peace of mind
By Missie Merritt
Much may seem obvious but having a second opinion never hurts. Lots of suggestions for variety in execution. Worth the short time to read.

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[I717.Ebook] Download PDF Handbook of Psychosocial Rehabilitation, by Robert King, Chris Lloyd, Tom Meehan

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The Handbook of Psychosocial Rehabilitation is designed as a clinical handbook for practitioners in the field of mental health. It recognises the wide-ranging impact of mental illness and its ramifications on daily life. The book promotes a recovery model of psychosocial rehabilitation and aims to empower clinicians to engage their clients in tailored rehabilitation plans. The authors distil relevant evidence from the literature, but the focus is on the clinical setting. Coverage includes the service environment, assessment, maintaining recovery-focussed therapeutic relationships, the role of pharmacotherapy, intensive case management and vocational rehabilitation.

• Sales Rank: #1116630 in Books
• Brand: Brand: Wiley-Blackwell
• Published on: 2007-03-12
• Original language: English
• Number of items: 1
• Dimensions: 9.62" h x .50" w x 6.84" l, 1.11 pounds
• Binding: Paperback
• 232 pages

Features

• Used Book in Good Condition

Review
"[P]ractical, clearly written, cleanly organised and obviously intended as a practitioner's guide and source book...chapters can be read independently or sequentially redeployed to suit the reader's predilections." Mental Health Practice“[A] valuable aspect of this book lies in its conceptualization of clients with severe mental illness … an excellent clinical guide to psychosocial rehabilitation.”
PsycCritiques

"I recommend buying this book to anyone who is interested in a recovery approach to psychosocial rehabilitation." British Journal of Occupational Therapy

From the Back Cover
The Handbook of Psychosocial Rehabilitation is designed as a clinical handbook for practitioners in the field of mental health. It recognises the wide-ranging impact of mental illness and its ramifications on daily life. The book promotes a recovery model of psychosocial rehabilitation and aims to empower clinicians to engage their clients in tailored rehabilitation plans. The authors distil relevant evidence from the literature, but the focus is on the clinical setting. Coverage includes the service environment, assessment, maintaining recovery-focussed therapeutic relationships, the role of pharmacotherapy, intensive case management and vocational rehabilitation.

About the Author
Robert King leads a multidisciplinary Graduate Mental Health programme and Chris Lloyd is Senior Lecturer for the Division of Occupational Therapy, both at the University of Queensland, Australia. Tom Meehan is also affiliated with the University of Queensland and heads a Research Unit at The Park, Centre for Mental Health in Brisbane.

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